1. Overview
At Organlife, we want you to be completely satisfied with your purchase of Movelix. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.
By making a purchase on our website, you agree to the terms of this policy.
2. Company Information
Organlife
14 St Thomas Cres, Carrowmore, Knock, Co. Mayo, F12 D735, Ireland
Email: correspondence@organlife.world
3. Return Period
We offer a 30-day return period from the date you receive your order. To be eligible for a return, you must request a return within 30 calendar days of delivery.
4. Eligibility for Returns
4.1 Products Eligible for Return
You may return products that are:
- Unopened and in their original, sealed packaging
- In resalable condition
- Accompanied by proof of purchase (order confirmation email or receipt)
4.2 Products Not Eligible for Return
We cannot accept returns for:
- Opened or unsealed products (for hygiene and safety reasons)
- Products that have been damaged by the customer
- Products returned after the 30-day return period
- Products purchased from unauthorized retailers
5. How to Request a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at correspondence@organlife.world with subject line "Return Request" and include:
- Your order number
- Date of purchase
- Reason for return
- Photos of the product and packaging (if applicable)
- Wait for Approval: We will review your request and respond within 2-3 business days with return instructions.
- Ship the Product: Once approved, ship the product to the address provided. Package the item securely to prevent damage during transit.
- Receive Your Refund: After we receive and inspect the returned product, we will process your refund.
6. Return Shipping Costs
6.1 Customer-Initiated Returns
For standard returns (change of mind, etc.), the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
6.2 Defective or Incorrect Products
If you received a defective or incorrect product, we will cover the return shipping costs. Please contact us before returning the item, and we will provide a prepaid shipping label or reimburse your shipping costs.
7. Refund Process
7.1 Inspection
Upon receiving your return, we will inspect the product to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days.
7.2 Refund Approval
If your return is approved, we will initiate a refund to your original payment method. You will receive an email notification once the refund has been processed.
7.3 Refund Timeline
- Processing Time: Refunds are processed within 5-7 business days after we receive and approve the returned product.
- Bank Processing: Depending on your payment provider or bank, it may take an additional 5-10 business days for the refund to appear in your account.
7.4 Refund Amount
Refunds will be issued for the product price. Original shipping costs are non-refundable unless the return is due to our error (defective or incorrect product).
8. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos of the damage and packaging
- Keep all original packaging materials
We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.
9. Incorrect Orders
If you receive an incorrect product (different from what you ordered), please contact us immediately. We will arrange for the correct product to be sent to you and provide a prepaid label for returning the incorrect item.
10. Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
- Check with neighbors and other household members
- Check around your property for hidden deliveries
- Contact your local post office or carrier
- If still not found, contact us within 7 days
We will work with you and the shipping carrier to resolve the issue. Claims for lost packages must be filed within 30 days of the estimated delivery date.
11. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
12. Order Cancellation
You may cancel your order free of charge if it has not yet been shipped. To cancel an order, contact us as soon as possible at correspondence@organlife.world.
If your order has already been shipped, you will need to follow the standard return process once you receive the package.
13. Your Consumer Rights
This Refund Policy does not affect your statutory rights under EU consumer protection laws. Under the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your goods without giving any reason (the "cooling-off period").
If you exercise your right to cancel during the cooling-off period, we will refund all payments received from you, including delivery costs (except for supplementary costs if you chose a delivery option other than standard delivery).
14. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us:
Organlife
14 St Thomas Cres, Carrowmore, Knock, Co. Mayo, F12 D735, Ireland
Email: correspondence@organlife.world
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT).
15. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that transaction.